Question 1

1. Appointment Prep

Accepted Answer

✔ Place your tires near your vehicle.
✔ Park with enough space for our technicians to work on your vehicle.
✔ Have your lock nut key ready (if applicable).

Note: 
We ask that you kindly shovel and/or de-ice around your vehicle if necessary.

Question 2

2. Payment Methods

Accepted Answer

We accept Debit, Visa, Mastercard, AMEX, Google Pay, and Apple Pay.

Cash is also accepted; however, please note that our technicians do not carry change.

Risk-Free Booking
Payment is only required after the service is complete! 😊

Question 3

3. Appointment Time Frames

Accepted Answer

Our technicians will call or text when en route to your location. Appointment start times are estimates and may vary due to traffic or other factors. Ideally, please be available 30 minutes before your scheduled time and up to one hour after the expected end.

Appointment lengths can vary. On average please expect:
On Rims: 0.5 - 1 hr
Off Rims: 1 - 2 hrs

Question 4

4. Flat Tire | Slow Leak Repairs

Accepted Answer

Not all flat tires or slow leaks can be repaired. To determine whether your tire is repairable, our technicians will conduct a thorough visual inspection, which may include assessing the interior of the tire.

If your tire is deemed unrepairable or unserviceable, you have the following options:
Purchase a New Replacement Tire – We can install your spare tire, allowing you to purchase a replacement tire with Tire Day at your convenience.
Spare Installation Only – If you choose not to purchase a new tire from Tire Day, we can simply install your spare tire.
Swap to Your Seasonal Tires – If you prefer to switch to your secondary set of summer or winter tires, we can arrange this service, subject to scheduling availability and applicable pricing.

Please note: A minimum call-out fee of $60 + tax will apply if you decide not to proceed with any of the options above or if Tire Day is unable to safely perform any of the options above.

Please see the image below for guidance on repairable areas:
For further assistance, please call/text 902-221-8473

Question 5

5. Service Areas

Accepted Answer

Our prices are for services within the HRM. If you are outside of this area, please contact us to arrange for an appointment - a travel charge may apply.

Question 6

6. Reschedule and/or Cancellations

Accepted Answer

You can reschedule or cancel online up to 12 hours before your appointment. For changes within 12 hours, please contact us directly.
If canceling, we require at least 4 hours' notice—late cancellations may incur a $45 fee.

Question 7

7. Steep Driveways

Accepted Answer

The slope of some driveways may be too severe to service your vehicle safely. If in doubt, please contact us to arrange for a suitable location nearby, if necessary. Call or text 902-221-8473.

Question 8

8. On Street Parking

Accepted Answer

Unfortunately we cannot service your vehicle on the street. Please call or text 902-221-8473 to discuss an alternative solution near your location.

Question 9

9. Underground Parking / Parking Garages

Accepted Answer

Unfortunately, our service vehicle is too tall and cannot access underground parking.

✔ On-rims? No, problem - We can bring our tools to your space.
❌ Off-rims? We may need an alternate location. Please call 902-221-8473 to discuss.

Question 10

10. Teslas and EVs

Accepted Answer

We carry all the specialized tools and equipment necessary for servicing your Tesla (or other EV) safely.

Question 11

11. Fleet Vehicles

Accepted Answer

Please call Dave at 902-221-8473 to arrange for fleet services.

Question 12

12. TPMS (low tire pressure sensors)

Accepted Answer

If your wheels are equipped with TPMS sensors, we will "re-learn" them to your vehicle (if necessary) during installation at no additional cost.

Question 13

13. Contactless Service

Accepted Answer

For efficiency, a brief hand-off is preferred in case we require your keys or lock nut key, etc. However, fully contactless service may be available upon request. Please contact us in advance to make any necessary arrangements.

Question 14

14. Road Side Assistance

Accepted Answer

❌ We do NOT provide emergency road side assistance (highways or on public streets service)

✔️ We do provide service in driveways or parking lots

Question 15

15. Severe Weather - Rescheduling

Accepted Answer

In rare cases, Tire Day may need to reschedule your appointment due to inclement weather (high winds, heavy rain, ice, snow etc.)

In such an event, Tire Day will provide you with as much notice as possible and work with you to reschedule your appointment at the earliest available opportunity.

Your safety, along with the safety of your vehicle and our technicians, is our top priority. We truly appreciate your understanding and patience in these situations.

Frequently Asked Questions